Professional Summary
Over 15 years of experience leading web management, digital strategy, and UX/UI design. Specializing in developing and managing user-centered digital platforms, including intranets and public-facing websites. Experienced in training global staff on updated content management systems, developing Standard Operating Procedures (SOPs), and leveraging data to drive strategic enhancements. Currently exploring applications of AI workflows.
Summary of Core Expertise
Web Management & CMS Strategy
- System Modernization: Partnered with developers and global stakeholders to launch modernized intranet and public sites, leveraging IT upgrades and enhancing user experience.
- Training & Compliance: Standardized Drupal CMS training and resources, enabling staff across the agency to streamline content while ensuring brand and accessibility compliance.
- Operations & Governance: Managed development of future operations and guided staff to develop goals while considering feasibility, security, accessibility, and records management.
- Workflow Automation: Spearheaded website redesign, conceptualizing information architecture, and developing functional platforms using Photoshop, Dreamweaver, CSS, DHTML, and JavaScript.
UX/UI & Interactive Design
- Brand Identity: Lead end-to-end brand identity development for small business clients, delivering custom logos and visual assets to establish professional market presence.
- Responsive Architecture: Architect and launch responsive web presences, optimizing layout and digital content to enhance user engagement and brand consistency.
- Multimedia Production: Execute comprehensive content strategy and production, including editing and multimedia design, to drive clear and compelling brand messaging across digital platforms.
- User Advocacy: Advised on user experience and multimedia development to enhance agency initiatives and educational resources.
AI Integration & Digital Analytics
- AI Governance: Completed USAID's certificate program for Responsible Artificial Intelligence in International Development.
- Data-Driven Strategy: Leveraged web and social media analytics to report program impact and direct data-driven strategic plans.
- Content Collaboration: Collaborated with subject matter experts and education specialists to create digital content and ensure engaging, pedagogically sound, and outcome-oriented products.
work experience
Website Management Program Analyst
US Agency for International Development, Bureau for Legislative and Public Affairs
Washington, DC
Consultant
Interactive Design & Production
San Francisco, CA
Information Technology Specialist
Peace Corps Headquarters, Coverdell World Wise Schools
Washington, DC
Web Communications Specialist
University of California San Francisco, Student Health Services
San Francisco, CA
education & training
Responsible Artificial Intelligence in International Development, Certificate
U.S. Agency for International Development, USA
Human-Computer Interaction for User Experience Design, Certificate
Massachusetts Institute of Technology, Computer Science and Artificial Intelligence Laboratory, USA
Master of Arts in Cross-cultural and Sustainable Business Management
The American University of Paris, France
Multimedia Studies in Digital Design and Production, Certificate
San Francisco State University, USA
Bachelor of Arts in Sociology
University of Hawaii at Manoa, USA